Furthermore, the realization that certain specific fields of wealth creation cannot be operated successfully, without a significant input by humans has had a profound effect on managers. This has resulted in a dynamic approach toward research in human resource management. One of such field of wealth creation is the hospitality industry.

With years of experience working with humans, both in a voluntary
capacity and remunerative environment, we have come to know and
understand certain basic elements in human behaviour, which serve as
contributory factors to motivating staff in an attempt to ensure that end goals of increased productivity toward maximizing profit are achieved.
Therefore, we are not too surprised when we encounter operators in the
industry who have tales of woe concerning the negative attitude and low productive capabilities of their staff.

As we inform our readers who are operators in the industry, two lines of
thought come to mind; the issue of inadequate remuneration and training.
A common adage says that “pay peanuts and you get monkeys”. With
this in mind, we categorically say that you will only have monkeys if you don't apply tested hiring procedures with the intention to further develop your staff through structured, deliberate and consistent training.
Furthermore, you will either be unable to hire the required qualified staff nor retain them if your intention is to pay wages that are below the reasonable remuneration that will allow your staff to live up to a minimum standard; as many operators do today.

The result of wrong hiring decisions will certainly reflect in the way and
manner such staff relate to customers. This will eventually reflect
negatively on the bottom-line and create a spin-of effect on other aspects of the business.

Tales of woe abound in the industry of poorly paid staff that can barely
transport themselves to their place of work, not to talk of being able to live well on their wages. The result can be seen in high incidents of pilferage, fraud and a general nasty attitude toward customers.

We at Hospitalitylink believe that if we are going to experience growth in the industry this issue of inadequate remuneration and lack of basic technical training has to be immediately addressed.
It is about time regulatory bodies both in the public and private sectors
see this as a fundamental aspect of the industry that needs immediate attention.

Stakeholders should begin to put heads together to formulate policies to create the enabling environment while consistently encouraging the private sector to implement the modalities stated within these policies.

 Additionally, bodies like the NHCI (Nigeria Hotel & Catering Institute) should be empowered so that they'll serve as a knowledge base for the clarification of fundamental operating rules which will enhance the growth of individual entities toward strengthening the sector. This will ensure that the tourism sector in Nigeria will be positioned to favourably compete with other tourist destinations in the ever shrinking global business environment.